We offer a range of delivery methods, allowing you to choose the one that suits you best.

We always strive to deliver your package as quickly and efficiently as possible.

The estimated delivery time applies from the moment the package is dispatched from us and depends on the chosen distributor and method.

As soon as your package has been shipped, you will receive an order confirmation and receipt via email.

All our packages are shipped from our warehouse in UK. 

DELIVERY OVERVIEW:

GLS - Preferred Pickup Point:

• 1-2 business days
• Price: xx GBP if your order exceeds xxx GBP; otherwise, xx GBP
• You will receive an email and an SMS with instructions when your package is delivered
• A valid ID must be presented when collecting the package

GLS - Home Delivery:

• 1-2 business days
• Price: xx GBP if your order exceeds xxx BGP; otherwise, xx GBP
• Shipping costs are non-refundable in case of return
• You will receive an email and an SMS with instructions when your package is delivered

Unfortunately not.

The delivery address you enter at checkout cannot be changed after you have completed your order.

If you are unable to collect the package, it will automatically be returned to us.

Delivery usually takes up to 2 working days, but in some cases it may be slightly longer.
We hope you can be a little patient if you encounter a slight delay, small delays do happen for various reasons out of our control.

Please see your "Order was shipped" email, to see if you received a tracking number for your package.
If you received your tracking number please see in here where you package is, and what might be causing a delay.

If you ordered before 2pm on any weekday, we will ship your order the same day!
Your package should normally arrive within 1-2 working days.

If you received the wrong item or are missing 1 or more items from your order, please contact us and include the following information if possible:

Your order number. You will find it in your order confirmation email.

A picture of the wrong product, or a link to the wrong product in our shop.
This way we might be able to identify the mistake, and avoid others from having the same mistake happen, in case we made a mistake in the warehouse.

Thanks for helping us help others! :-)

We will immediately send out the correct items and let you know if we want you to return the wrongly delivered item(s).
All shipping costs will be at our expense of course.

On the day of delivery, you should receive an SMS and/or email from the driver letting you know roughly around what time you can expect delivery.

Small orders are shipped in a padded envelope and will just fly straight into your mailbox. If it doesn't fit, the carrier will take your parcel to the nearest post office, and leave a note in your mailbox explaining how you can pick up your parcel.

In the email with your order confirmation and receipt, you will find a tracking link. This link takes you directly to the carrier's website, where you can find information about your delivery.

It may take up to 24 hours (Monday to Friday) for the tracking to be updated from the time you received your order confirmation and receipt.

We deliver to: 

United Kingdom

Ireland

xxxx

For security reasons, we do not deliver to PO boxes.

If you have questions regarding delivery of your order, please contact us and our awsome customer service team, will be happy to help :-)