1. Fill in the return form
   Complete the return form below. This gives us all the information we need to handle your return properly.
   
2. Pack the item(s) securely
   Place the item(s) in sturdy packaging to protect it during transit.
   
3. Include your order number
   Either include the original packing slip or write your order number on a piece of paper and place it inside the parcel. This is essential for us to identify your order and issue your refund.
   
4. Attach a return label
   You can buy a return label from us, or purchase one at your local parcel shop.

Buy returnlabel from us here: Buy return label

Please note:
It may take up to 14 days for us to receive and process your return and issue your refund.

Return shipping costs are your responsibility unless we’ve agreed otherwise, or the return is due to an error on our part (e.g. incorrect or defective items).

Returning a bundle?
Some of our products are sold as bundles. Individual items from a bundle can’t be returned separately. If you’d like to return a bundle, the entire set needs to be sent back together.

As soon as we receive your return parcel, we’ll begin processing your refund. Usually within 14 days. The money will be returned to the same payment method you used when placing your order. 

Refund times vary depending on your payment method: 

• Debit cards: typically within 3–4 business days
• Credit cards: usually 3–6 business days (refunded directly to your card)
• PayPal:
  • Paid with debit card: 1–2 business days
  • Paid with credit card: 3–4 business days 

You’ll be refunded the actual amount paid, not the original full price. This means if you used a discount code or bought an item on sale, your refund will reflect that reduced price. 

Shipping costs are not refunded if you: 

• refuse delivery,
• fail to collect your parcel, or
• return only part of your order. 

3L Office Products A/S (Djois) 
Vibækvej 100
DK-5690 Tommerup 
Denmark 

E-mail: support@djois.com 
Phone: +45 63 76 86 70

On top of the legally required 14-day cancellation period, we give you an extended 100 days from the day you receive your parcel to return your order.  

During this time, feel free to open the packaging and try out the products — just like you would try on a shirt in a store. 

Please note that this doesn’t apply to consumable items that can’t be resold once opened. For example, our Cleaning Cloths (#1595) fall under this rule. 

The official delivery date is based on the tracking info and when the carrier marks your parcel as "delivered." 

We hope you love your purchase, but if not, you have plenty of time to change your mind. 

All our products come with a 2-year warranty. Some products may even come with a longer warranty. If that’s the case, you’ll find the extended warranty period clearly stated on the product page. 

You can use the warranty if a product becomes defective after normal and intended use. If you experience any problems with your product, please get in touch with us. 

If you're not happy with your experience, we’d love the chance to make things right. Contact us and we’ll do everything we can (within the warranty terms) to fix the issue. 

Still not satisfied? 
If you feel your complaint hasn’t been resolved properly, you have the option to take it further: 

Center for Klageløsning, Nævnenes Hus 
Toldboden 2  
8800  Viborg 
Danmark 

E-mail: nh@naevneneshus.dk 
Phone: + 45 72 40 56 00  
Website: https://naevneneshus.dk