If you place your order before 14:00 on a business day, we’ll pack and ship it the same day. Orders placed on weekends or national holidays will be shipped on the next business day. 

We offer free shipping to selected parcel shops for orders over €200 (based on product value) 

Once your order is completed, you won’t be able to add, change, or remove products. 

Please double-check that all contact and delivery details are correct when you order, as it’s your responsibility to provide accurate information. Unfortunately, we can’t change the delivery address or parcel shop after the order has been placed. 

We ship with the following carriers: 

DAO
ParcelShop: 50 DKK 

Bring
ParcelShop: 45 DKK
Homedelivery: 50 DKK

Free shipping on orders of €200 or more

Sometimes your order is just too big to fit into one parcel. This can be due to weight or size limits set by each carrier for home delivery or parcel shops. We have no way of circumventing or deviating from these requirements. 

If that’s the case, don’t worry! Our warehouse will split your order into two (or more) shipments. Each parcel will have its own tracking number, and you’ll receive updates and notifications from the delivery provider as they’re on the way. 

In some cases, the chosen delivery method may not be possible because the shipment exceeds carrier size or weight restrictions. This applies to both home delivery and parcel shop delivery.

To ensure your order still arrives as conveniently as possible, we reserve the right, at no additional cost to you, to rebook your shipment using an alternative that best matches your original preference. This may include:

• Selecting a different carrier that supports parcel shop delivery
• Changing the delivery method from parcel shop to home delivery if parcel shop delivery isn’t feasible

If we make any such change, we will inform you promptly.

Standard shipping time is: 1-2 business days.  

Orders are shipped on business days only (excluding national holidays). 

You’ll receive a tracking number and tracking link by email as soon as your order has been shipped, so you can follow your parcel every step of the way. If you haven’t received a tracking mail, or if you think there might be a typo in your contact details, please contact our customer service team. 

Usually, the carrier will also update you directly via the email address you provided, and/or by text message if you’ve provided a phone number and the carrier supports SMS notifications. 

Please note: Delivery times are estimated by the carrier, and delays may occur.  

If you’re not at home when the carrier tries to deliver, their own local terms and conditions will apply. These rules are set by the carrier and can’t be changed by Djois.

Sometimes, for reasons outside our control, your parcel may be redirected to a parcel shop instead of being delivered to your home. If that happens, you’ll see the update in your tracking info.

If the parcel shop you chose is full, the carrier will automatically send your parcel to the nearest available location. You can track this change through your tracking link. 

Important: Djois doesn’t get notified if a delivery to your home fails or if your parcel is sent to a different parcel shop. So, we might not be able to inform you directly. If you’re unsure about your delivery status, just get in touch with our customer service — we’re happy to help! 

If you entered an incorrect or incomplete delivery address when placing your order, we’re unfortunately unable to change the delivery details or stop the shipment. This is due to logistics regulations and procedures that neither we at Djois nor the carrier can override — even though we’d love to help. 

If the parcel cannot be delivered because of incorrect address details provided by you, it will be automatically returned to us. Once we receive the parcel back, we’ll refund the value of the products to your account. Please note that it's your responsibility to ensure the delivery address is correct. Return shipping costs will therefore be deducted from your refund. 

If you still wish to receive your order, you’ll need to place a new order and pay shipping costs again. 

First, please double-check that the contact and delivery information you provided when placing your order is correct. 

If the address is complete and valid, we’ll start an investigation with the carrier to help locate your parcel. We’ll keep you updated throughout the process. If the carrier is unable to find your parcel within a reasonable timeframe, we’ll send you a replacement — free of charge. 

If the delivery details are incomplete or incorrect, please get in touch with us as soon as possible. However, if the issue is due to incorrect information provided by you, the responsibility for the undelivered parcel lies with you as the customer. In that case, we can only refund the value of the products — return shipping costs will be deducted from your refund. 

If the package appears to be in transit 
If the latest carrier scans show that your parcel is still on its way, we kindly ask for your patience — we’re confident it will arrive soon. This also helps avoid the hassle of having to return a replacement parcel later. 

Please note: If both the original and replacement parcels are received, one must be returned. Keeping both without notice may be treated as a breach of our terms. 

If the package appears lost or stuck
If your parcel seems delayed or stuck, and the carrier confirms it, we will double-check the contact and delivery details you entered on your original order. 

If everything looks correct and complete, we’ll open a case with the carrier to investigate. And if the parcel truly can’t be located, we’ll of course send you a replacement at no extra cost. 

Please note: It’s not possible to change the products or delivery address in a replacement parcel. We will send the exact items from your original order to the original delivery location. 

 My parcel is marked as delivered, but I haven’t received it 
Sometimes, the carrier may mark a parcel as delivered even though you haven’t received it. If that happens, please get in touch with us right away. We are responsible for your goods until they’re safely delivered. 

We’ll send you a DOR (Declaration of Non-Receipt) form to fill out. This is a required step by the carrier to officially report the missing parcel. Don’t worry — we’ll guide you through the process and help you fill out the form. Once we receive it, we’ll make sure you get your items as quickly as possible. 

If you received a product different from what you ordered, please contact us immediately. We’ll ask you to send photos of the products you received as well as the packaging. 

While reviewing your claim, we will check stock levels, package weight, and the photos you provided to verify the issue. 

If your claim is approved, we’ll proceed as follows depending on the situation: 

If you did not receive the correct quantity: 
You can choose to receive a refund based on the unit price or get a replacement parcel with the missing products. 

If you received a wrong product: 
Customer service may ask you to return the incorrect items — of course, we’ll cover the return shipping costs. After the return, you’ll be offered a refund or a replacement parcel with the correct products. 

If you received defective products:
After reviewing your photos, customer service might ask you to return the defective items, with return shipping covered by us. You’ll then be offered a refund or a replacement parcel with new products. 

Please note: If the photos show products that don’t meet Djois’s quality standards, we reserve the right to reject your claim. 

If your parcel hasn’t been packed and shipped yet 
We will do our best to stop your order from being packed and shipped. If the cancellation is confirmed by the warehouse, we’ll notify you as soon as possible. 
 
Please note, that our systems are highly optimised and automated to process orders quickly, so cancellation may not always be possible once your order is underway. 

If your package has already been packed and shipped 
Once your order has left our warehouse, we unfortunately cannot stop the shipment. However, you’re always welcome to use your right of withdrawal and return the package to us. 

Please note that the cost of return shipping will be your responsibility in this case. 

What if I refuse delivery or don’t collect my package from the parcel shop? 
Refusing delivery or not collecting your parcel is not considered valid use of your 100-day right of cancellation. If this happens, the cost of the return shipment will be deducted from your refund. 

If an item is unexpectedly out of stock, we’ll ship the available products immediately and send the missing products(s) as soon as they’re back in stock — at no extra cost to you. 

We will withdraw the payment from your account once your entire order has been fully completed.